Announcements

New updates and improvements to DeskCove

RESOLVED: Deskcove Client Connection Issue

Announcement
Issues / Bugs 🐛

 

Dear Users,

 

We sincerely apologize for the ongoing issues you have been experiencing with the time tracker. It has come to our attention that some users have been unable to login and track time on the client application, while accessing the dashboard has not been affected.

 

The root cause of this problem lies in our server provider's renewed SSL certificate, which our client application has been unable to adapt to. We understand the frustration and inconvenience this has caused, and we deeply regret any disruptions to your workflow.

 

Please be assured that we are actively collaborating with our third-party provider to address and resolve this matter as soon as possible. Your patience and understanding during this time are greatly appreciated.

 

Once again, we apologize for any inconveniences you may have faced, and we are committed to restoring a smooth and reliable time tracking experience for all our users.

 

Best regards,

 

- DeskCove Team