We kindly request that you update to version 3.12.1 in order to restore the functionality of your client tracker. We sincerely apologize for any inconvenience this may have caused over the weekend.

The issue stemmed from a framework/SSL problem that was utilized within Deskcove. It took us some time to fully understand and resolve the root cause.

Here are the instructions to update:

In order for the time you worked in the previous days to be restored, you need to download the new one and replace it with the old one without deleting the existing Deskcove application.

1. Please refrain from uninstalling or deleting anything from the previous version.

2. Download the latest version, 3.12.1.

3. Install the application.

4. Run the application and start the timer.

After updating, your previous time should begin syncing to your dashboard. It may take a few minutes, as there could be a backlog in the queue.

Therefore, please allow approximately 10 minutes for the time to start appearing on your timesheets. If it still does not show up, kindly quit and reopen the application, then start running the timer again.

If you continue to experience any issues, please do not hesitate to contact our support team.

Best regards,

Deskcove Team

Dear Users,

We sincerely apologize for the ongoing issues you have been experiencing with the time tracker. It has come to our attention that some users have been unable to login and track time on the client application, while accessing the dashboard has not been affected.

The root cause of this problem lies in our server provider's renewed SSL certificate, which our client application has been unable to adapt to. We understand the frustration and inconvenience this has caused, and we deeply regret any disruptions to your workflow.

Please be assured that we are actively collaborating with our third-party provider to address and resolve this matter as soon as possible. Your patience and understanding during this time are greatly appreciated.

Once again, we apologize for any inconveniences you may have faced, and we are committed to restoring a smooth and reliable time tracking experience for all our users.

Best regards,

- DeskCove Team

We have released the latest version of DeskCove today (June 6, 2023) at 5:30 AM UTC

Version Name: 3.12.0

Download Location: https://app.deskcove.com/download 

Make sure you DO NOT track hours with a previous time tracker after that point.

Please look at the proper procedure for a clean update in order to avoid any issues -> https://deskcove.frill.co/announcements/update-procedures 

What is in this version?

Dashboard

- Performance improvements on Reporting and Timesheets pages

- UI/UX improvements to Reporting and Timesheets pages

- Filtering Date Improvements on Dashboard, Reporting, Timesheet pages

- Security and bug fixes

Client Tracker

- Additional fixes to prevent operating versions renders completely black screen on tracker

- New addition to add Idle Popup Timer. Doesn't automatically, before prompting you.

We look forward to your feedback!

- DeskCove Team

Hey Everyone,

Today we have released some updates to DeskCove dashboard.

Please review the list below for new changes / improvements.

Dashboard

• Performance improvements on Reporting and Timesheets pages
• UI/UX improvements to Reporting and Timesheets pages
• Filtering Date Improvements on Dashboard, Reporting, Timesheet pages
• Ability to a minutes rather than 10 minute at a time on manual time
• Limited the ability to put manual time in the future
• Ability Export reports as .csv on Timesheets and Reports
• Security and bug fixes

Example: Reports Tab Export

Example: Timesheet Export

Dear valued customers,

We apologize for the inconvenience of our DeskCove servers being offline on Saturday to Sunday. This downtime was necessary in order to continue our growth as a company and provide better service to you in the future.

We understand that this may have caused disruptions to your business, and we apologize for any inconvenience this may have caused. We appreciate your patience and understanding, and we will do our best to minimize future service disruptions.

Our services have been returned back online at 21:00 UTC on December 12/11

Thank you for your continued support and patience.

Sincerely,

The DeskCove Team

Hi Everyone,

A few users may be experiencing a stuck white loading screen on Windows Installations.

This is not the case for MacOS or Linux users

See image display below

If you are experiencing this issue, it is possible that your Windows installation is missing a crucial dependency.

You can fix this by installing the most recent Microsoft Visual C++ Redistributable package. This is a prerequisite for our application to function.

Steps to Follow:

1. Quit DeskCove client App

2. Install the latest Microsoft Visual C++ Redistributable package 

3. Restart your computer (sometimes not necessary)

4. Open DeskCove Client App.

We have released the latest version of DeskCove today (November 3) at 1 PM UTC

Version Name: 3.11.3

Download Location: https://app.deskcove.com/download 

Make sure you DO NOT track hours with a previous time tracker after that point.

Please look at the proper procedure for a clean update in order to avoid any issues -> https://deskcove.frill.co/announcements/update-procedures 

What is in this version?

- Stability and performance Improvements

Announcement: 12:00 AM UTC - Nov 3, 2022

We experiencing downtime interruptions due to the increasing number of users using our platform.

We apologize for the inconvenience and appreciate your patience as we working on the root cause.

We have released the latest version of DeskCove today (October 30) at 7 AM UTC

Version Name: 3.10.30

Download Location: https://app.deskcove.com/download 

Make sure you DO NOT track hours with a previous time tracker after that point.

Please look at the proper procedure for a clean update in order to avoid any issues -> https://deskcove.frill.co/announcements/update-procedures 

What is in this version?

- ClickUp Integration

- Sync mechanisms improved

- Automatic Email Reporting

- Customizable Management Roles

- Stability and performance improvements

We believe you will have a more pleasant experience with our new update!

We look forward to your feedback

- DeskCove Team

Announcement: 21:00 UTC - Oct 26, 2022

Our data-centers are currently having an outage with some of their services.

We are standing by waiting and working with them.

Currently all users are experiencing down-time.

We apologize for the inconvenience and appreciate your patience and we should be getting our services up and running as soon as the issues on the datacenter is resolved.

Our current estimation is few hours at the time of this post.

Thank you,