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Stuck on Loading Screen?

Announcement

Hi Everyone,

 

A few users may be experiencing a stuck white loading screen on Windows Installations.

 

This is not the case for MacOS or Linux users

 

See image display below

 

image

 

If you are experiencing this issue, it is possible that your Windows installation is missing a crucial dependency.

 

You can fix this by installing the most recent Microsoft Visual C++ Redistributable package. This is a prerequisite for our application to function.

 

Steps to Follow:

1. Quit DeskCove client App

2. Install the latest Microsoft Visual C++ Redistributable package 

3. Restart your computer (sometimes not necessary)

4. Open DeskCove Client App.